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Isabel 1711's avatar
Isabel 1711
New member | Level 2
7 months ago

I have added the wrong date of birth and I want to fix it.

I was trying to sign up for a family plan, and I entered the wrong date of birth.

I want to fix it as soon as possible,e and I can't find out how. I've looked at the help links, but I can't see how to fix it. It is urgent.

Can someone please help me?

5 Replies

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi Isabel 1711, let's jump right into this!

    I'd be more than happy to reach out via email, in order for us to look into this closer. Would that be okay?

    Let me know. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    I just sent you an email Isabel 1711!

    Reply back as soon as possible, and we'll take it from there. Thanks!

  • Isabel 1711's avatar
    Isabel 1711
    New member | Level 2
    7 months ago

    It has been a tortuous and challenging road.

    It was only when I had decided to give up that the answer came.

    It was Larry who answered me and solved the problem.

    Thank you so much,

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