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Forum Discussion

Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
2 years ago

I installed Dropbox on a new device and I can't find my files

I changed the device and when I downloaded the program again, the data and images did not appear. Please help recover my data
restore
Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
2 years ago

Welcome
If I logged into another account and did not find some old photos, I only found 2 photos
Please try to help me return the photos of my mother and family that I could not access

Mohamed ali's avatar
Mohamed ali
Explorer | Level 3
2 years ago

I AM WATING😎

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Mohamed ali, did you have the chance to preview the pages my colleague, Hannah provided? 

     

    If so, would you mind specifying what you see there? 

    • Mohamed ali's avatar
      Mohamed ali
      Explorer | Level 3
      2 years ago

      Yes there is nothing

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Mohamed ali, if you weren't able to locate any content in these pages, that means that the content was either deleted a long time ago, or that it's a new account.

         

        I'm leaning towards the latest option. Would you mind checking for any alternative email addresses that you might own, to check if your files are present on a different Dropbox account? 

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