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I lost my Dropbox account because I lost my email!
Dropbox is a good service but he has a HORRIBLE SUPPORT! As I'm talking to robots and not humain being! I try to recover my losted DROPBOX account since 8 MONTHS (YES 8 MONTHS WITH THIS HORRIBLE SUPP...
Lusil Okay, I am waiting your help! HOPEFULY! and I hope this is not take too much time because as said before, all my HARD WORK in my study is in a critical situation!
Hi mak291,
You mention that You have access to the Dropbox account still. May be better solution could be a new account (using new email of course) in Dropbox or another service. After that, You can transfer all Your data to the new account (wherever it is) and clear all information from the old one. For example pCloud provide automated transfer from another cloud services (including Dropbox) and all transfer can happen almost automatically (in just few clicks), data size independent.
If You have problem don't rely on somebody else, solve the problem yourself! :wink: :grinning:
Good luck!
Hi Здравко,
What I mean is that I still have the only device which I used when I link my losted Dropbox account to it, now, this device is get formated so it backs to Factory Settings, and I lose all my Dropbox data, I mean that if Dropbox require for example the MAC address of this device I can provide it as an evidence! Unfortunately this Dropbox support treat us badely and don't care about it's costumers and instead helping them, they give them a static automated answers that tell them that we can help!
Imagine that 8 MONTHS AND NOTHING HAPPEN, NO ONE HELP ME! they simply can check the login activity and they can easily find that there is no activity since 8 months in that accounts! I think they have rock heart! they have no feeling with others!
Maybe I'm wrong during some supposions I made. Do You have access still to the old Dropbox account? This is important! Above, You said about Your email account is lost. This doesn't lead immediately to Dropbox account losing! If You know Your lost email address and the Dropbox password, it's in Your control still (of course if the password isn't changed still by attacker to the Dropbox account). Actually, how You login here? The email password isn't needed (even the same)! Also, can You access Your data through a browser? If not, sorry, I misunderstood the case. Anyway, You should take little bit more care for Your personal information.
Здравко No I haven't any active session to my lost Dropbox account! My Dropbox password I don't remember it because a generated random password, I save it in my losted email (the hacker can't acces my Dropbox because it's protected with 2 FA), so my losted email lead to the impossibility of requesting a reset password link from Dropbox!
Here I use another Dropbox account to talk to support, however I have access to the 2 step-verefication phone number that I used as a 2 FA in my losted Dropbox account, I can provide Dropbox support with many details about my losted Dropbox account, so I prove it's my account! I can tell them exactely all the folders and files that exist in my losted Dropbox account! All I need from the Dropbox support is to send me a reset password link so I can reset my password! and because the Dropbox account is protected with 2 step-verification, only resting the password is useless if I'm not really the owner that own the phone number used in 2 step-verification!
