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mak291's avatar
mak291
Explorer | Level 4
7 years ago
Solved

I lost my Dropbox account because I lost my email!

Dropbox is a good service but he has a HORRIBLE SUPPORT! As I'm talking to robots and not humain being! I try to recover my losted DROPBOX account since 8 MONTHS (YES 8 MONTHS WITH THIS HORRIBLE SUPP...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there mak291, I’m sorry to hear about your experience. 
     
    At first, I wanted to mention that, in general, as with many online services, you must have an active email address in order to create a Dropbox account. Similarly, Dropbox also requires you to have access to this email address to change account settings, as it allows us to protect your account against unauthorized access.
     
    Additionally, you mention that your email address was initially hacked, in which case I’d recommend contacting your email service provider as they’ll be able to look into this.
     
    However, I do understand how important this is for you and due to account-specific info required on this matter, we’d have to continue via email. As such, I was able to locate your ongoing communication with a member of my team reviewing this for you and have passed your comments along. As soon as they have more details on this, they’ll get back to you.
     
    Thanks in advance for your patience and cooperation!
mak291's avatar
mak291
Explorer | Level 4
7 years ago

Здравко No I haven't any active session to my lost Dropbox account! My Dropbox password I don't remember it because a generated random password, I save it in my losted email (the hacker can't acces my Dropbox because it's protected with 2 FA), so my losted email lead to the impossibility of requesting a reset password link from Dropbox!

Here I use another Dropbox account to talk to support, however I have access to the 2 step-verefication phone number that I used as a 2 FA in my losted Dropbox account, I can provide Dropbox support with many details about my losted Dropbox account, so I prove it's my account! I can tell them exactely all the folders and files that exist in my losted Dropbox account! All I need from the Dropbox support is to send me a reset password link so I can reset my password! and because the Dropbox account is protected with 2 step-verification, only resting the password is useless if I'm not really the owner that own the phone number used in 2 step-verification!

Здравко's avatar
Здравко
Legendary | Level 20
7 years ago

Ooo... I see. The 'tiny' part is the random password. That's why I use such passwords only for local device protection. Devices, which I can hard reset them, if need. It seems You have enough information for confirm Your identity, but it's matter of company politics... :dizzy_face:

I wish You success.

  • mak291's avatar
    mak291
    Explorer | Level 4
    7 years ago

    Здравко  Thank you for your comment! I made a mistake by using random passwords, sometimes things go wrongs! I have all prove and evidence as I write about the ownership of my account! I'm still wating this Dropbox Support that didn't care about its costumers! My study and all my hard work are in danger! I'm gonna be crazy about this nightmare! 

    Hope things go betters today!

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