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Spillage's avatar
Spillage
Collaborator | Level 8
2 years ago

I no longer get the option to back up an external drive on my Mac

I'm running v198.4.7615 on a Mac running macOS 14.4.1. I have not yet upgraded to File Provider   I previously dismissed the offer to sync an external drive, but changed my mind.   In settings/ba...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Does it give you an error, or the app silently closes Spillage? 

Spillage's avatar
Spillage
Collaborator | Level 8
2 years ago

Dropbox unexpectedly quit. 

Your files are safe. Restart Dropbox to resume sync and other features

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Spillage - sorry to jump in here, but does this persist after rebooting your computer and quitting and relaunching the app as well?

     

    • Spillage's avatar
      Spillage
      Collaborator | Level 8
      2 years ago

      Yes, it persists after rebooting.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for clarifying that for me Spillage 

         

        Can you also let me know if this happens when only following the steps Megan suggested or if it happens upon launch/start-up as regardless?

         

        Also, is the drive you'd like to backup encrypted by any chance? How much space is occupied from the 2 TB there by the way? 

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