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Spillage's avatar
Spillage
Collaborator | Level 8
2 years ago

I no longer get the option to back up an external drive on my Mac

I'm running v198.4.7615 on a Mac running macOS 14.4.1. I have not yet upgraded to File Provider   I previously dismissed the offer to sync an external drive, but changed my mind.   In settings/ba...
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Spillage's avatar
Spillage
Collaborator | Level 8
2 years ago

Dropbox unexpectedly quit. 

Your files are safe. Restart Dropbox to resume sync and other features

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Spillage - sorry to jump in here, but does this persist after rebooting your computer and quitting and relaunching the app as well?

 

  • Spillage's avatar
    Spillage
    Collaborator | Level 8
    2 years ago

    Yes, it persists after rebooting.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for clarifying that for me Spillage 

       

      Can you also let me know if this happens when only following the steps Megan suggested or if it happens upon launch/start-up as regardless?

       

      Also, is the drive you'd like to backup encrypted by any chance? How much space is occupied from the 2 TB there by the way? 

      • Spillage's avatar
        Spillage
        Collaborator | Level 8
        2 years ago

        When I hit option key with Account tab open, Dropbox crashes, repeatably, under any conditions I can throw at it and regardless of relaunch/reboot.

         

        I have one Samsung T7 2TB drives, one encrypted, the other not. Neither more than 75% full. Both triggered DropBox to ask if I wanted to back them up. I said "no", and, per my OP, can't get it to re-ask. I assume there's a plist or something, but...

         

         

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