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Forum Discussion
I received a Dropbox survey invitation on the desktop app, that looks suspicious. Is this real?
"Got a few minutes? Get $5. Help us make Dropbox better".
The window name is "Sprig electron view" (so it's not even using the standard Windows notification service). Anyway, the only notifications I have enabled are:
- "files and folders shared with me"
- new files synced
- edits to files
, so I don't think disabling any of them would help.
What is going on? This is on a Family plan.
3 Replies
- Megan
Dropbox Community Moderator
Hey D P, thanks for posting here today!
When did that survey pop-up message first show up?
Have you tried restarting your device by any chance, and if so, do you still notice the same window showing up?
One more thing: if you click the "x" to close this window, does it appear again after a while?
Let me know more, and we'll take it from there!
I believe I've seen a similar popup a few months ago but closed it mindlessly. Seeing it again today made me decide to make the post.
Of course clicking x closes the window. Why would I restart if I'm in the middle of my work? 🙄
The questions are:
- Why did it appear in the first place if it's not one of the enabled notifications (listed above)? (And, of course, all of the website settings under "News - Email me about: New features and updates, Tips for using Dropbox, Tips for using Dropbox Paper, Dropbox feedback surveys" are all off already)
- Why is it not using the correct notification channel? (this means that do-not-disturb mode would not prevent it from appearing during, say, a presentation).
- Neal Mc
Community Manager
Hi D P,
Thanks for reaching out about this. I've confirmed with our team internally that this is a legitimate survey from Dropbox and that Sprig is our product which does in product pop-ups like this. It should only pop up within Dropbox products and should not interfere with other applications.
