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Forum Discussion

Phil80's avatar
Phil80
New member | Level 2
5 years ago

I'm not receiving the email to verify my account, any help?

For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
Account Settings
emails
security
GB13's avatar
GB13
Explorer | Level 4
4 years ago

I dont know if its public provider or private domain. Outlook is used at my university.

 

my junk/span folder is empty

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi GB13, I can see that Hannah sent you an email a few days ago, in order to investigate further. 

 

Were you able to have a look into this, and respond back?

  • GB13's avatar
    GB13
    Explorer | Level 4
    4 years ago

    Not really,

     

    Apart from the tons of letter that I got for earning a new rank on the Dropbox Community, I received a letter from Leah with a ticket that my issue has been marked as solved, which is baloney.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey GB13, does it give you the option to respond back to Leah (in order to continue troubleshooting your request), or maybe send a new email? 

      • GB13's avatar
        GB13
        Explorer | Level 4
        4 years ago

        Okay, I will reply to Leah.

         

        Its beyond me that I receive all notifications, tags and rank promotions except the verification mail

  • Annarita Battista Pleasy's avatar
    Annarita Battista Pleasy
    Helpful | Level 5
    4 years ago

    Thank you Megan! You solved my issue!

     

    For all: In my case, it was my fault because I had the address wrong!!!

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