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antoniad's avatar
antoniad
New member | Level 2
3 years ago

Incorrect email for verification. What do I do?

DB is sending verification emails to an unknown email address, not the one I provided upon purchase of my account. I am locked out of everything, including Chat.  I cannot seem to contact them.  What...
Account Settings
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey antoniad, let's jump right into this! 

 

You mentioned that the verification email goes to an unknown email address. Can you clarify more? 

 

Do you try to verify the account, or maybe access it using the 6-digit security code? I'm guessing that you don't receive the emails, however when you say unknown email, do you mean it's an address that you have access to?

 

Keep me posted, and we'll take it from there! 

NetSec's avatar
NetSec
New member | Level 2
3 years ago

Hello,

I am having the same issue.  When creating my account, I mistakenly used ".dom" instead of ".com" on my email.  As a result, I am unable to verify the email nor change it to the correct email address.

 

Please advise.

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey NetSec, sorry to hear about this.

     

    Can we reach out to you via email, so we can look into that together?

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