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Ruud-J's avatar
Ruud-J
Explorer | Level 4
1 month ago

Migrating from Dropbox Basic to Dropbox Plus

Hello ,  Can anyone give me the perfect instructions on how to best migrate from Basic to Plus? Note : My Basic and Plus don't have the same email addres, so they are different accounts but on ...
Account Settings
Ruud-J's avatar
Ruud-J
Explorer | Level 4
1 month ago

Question or Issue
Migrate Basic account to Plus

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi there, Ruud-J, thanks for your post on our Community!

    Would you mind clarifying what you'd like to do or the issue you're having, so we can assist you further?

    Any additional details or screenshots that might be showing your issue, are welcome.

    Thanks in advance!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey Ruud-J! Do you still want us to look into your request? 

    If yes, please feel free to send over more details.

    • Ruud-J's avatar
      Ruud-J
      Explorer | Level 4
      1 month ago

      Hi Nancy, thanks for the replies. I was wondering about the following: I have a free basic account, which I've been using for years. But I also have a paid PLUS account, which I don't use at all. I've been paying for that account for years. I always assumed I was paying for the subscription I'm currently using (but that's free). Okay, my mistake, and I wasn't paying attention. Isn't there a simple way to link my payment to my current account, which I use constantly and have all my files on, and then delete my other account? In short: link my payment to my operational basic account, which will then become from basic to PLUS. That's less work than following the steps I was advised to follow. I think you can easily see from your side that I am the basic and plus owner.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        HI Ruud-J, currently, it isn't possible to transfer a paid subscription from one Dropbox account to another. 

        The payment has to remain associated with the account that was upgraded.

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