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Ruud-J's avatar
Ruud-J
Explorer | Level 4
1 month ago

Migrating from Dropbox Basic to Dropbox Plus

Hello ,  Can anyone give me the perfect instructions on how to best migrate from Basic to Plus? Note : My Basic and Plus don't have the same email addres, so they are different accounts but on ...
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Ruud-J's avatar
Ruud-J
Explorer | Level 4
1 month ago

Hi Nancy, thanks for the replies. I was wondering about the following: I have a free basic account, which I've been using for years. But I also have a paid PLUS account, which I don't use at all. I've been paying for that account for years. I always assumed I was paying for the subscription I'm currently using (but that's free). Okay, my mistake, and I wasn't paying attention. Isn't there a simple way to link my payment to my current account, which I use constantly and have all my files on, and then delete my other account? In short: link my payment to my operational basic account, which will then become from basic to PLUS. That's less work than following the steps I was advised to follow. I think you can easily see from your side that I am the basic and plus owner.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

HI Ruud-J, currently, it isn't possible to transfer a paid subscription from one Dropbox account to another. 

The payment has to remain associated with the account that was upgraded.

  • MarkThompsonAuthor's avatar
    MarkThompsonAuthor
    New member | Level 2
    5 days ago

    I have a similar issue, so I am trying to transfer all files and folders from my free accounts (I have two) to my paid Plus account. The instructions seem simple, but where I can see my folders on the left, they will not drag and drop to the newly created 'SHARED" folder. HOW CAN I GET my FOLDERS to drop into the SHARED file??? 

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      5 days ago

      How are you trying to do that MarkThompsonAuthor​ ? Where is this?

      If on the website click on the tick boxes at the side near name and then choose the 'Move' option is probably the easiest. 

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