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SG18's avatar
SG18
New member | Level 2
2 years ago
Solved

My address was deactivated so I can't access the security code.

Dear All,   I have basic Dropbox account. I know my e-mail address and also my password. The mail address was deactivated (yahoo) and cannot be recovered. While locking-in into my Dropbox accou...
account access
Account Settings
  • Hannah's avatar
    Hannah
    2 years ago

    Thanks for the update! 

     

    If you're seeing this, you're accessing the page, while logged in to your account.

     

    You need to access it from a private browsing/incognito window, without logging in to your Dropbox, to see the form Megan mentioned.

     

    I hope this helps!

SG18's avatar
SG18
New member | Level 2
2 years ago

Hi Hannah, I did it. Please see below the screen (logged in from Germany):

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update! 

 

If you're seeing this, you're accessing the page, while logged in to your account.

 

You need to access it from a private browsing/incognito window, without logging in to your Dropbox, to see the form Megan mentioned.

 

I hope this helps!

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