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My laptop doesn't show up in my connected devices list, even though it's syncing files
Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list....
Hi Nancy - yes, I had to relaunch the dropbox to get it back to the system tray - and yes it's there now.
I might have fixed it using the link with the overlay info - but I don't want to speak too soon. I'm letting things sync (I think!) so I'll come back after double checking some things.
Thanks Nancy!
Thanks Jay! Here's the ticket number: #23638400
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorThanks for the ticket number, rxiang! I was able to track it down in our system, and I just left an internal note for our team to see and reach back to you.
- Hi,
I am having a very similar issue. One of my three devices is linked to Dropbox, however, it does not show up on my other devices (or even online), so I cannot access my files remotely. On Dropbox online it clearly shows that I have 3 linked devices, so I’m at a loss to understand why or how this has happened. I have no idea how to fix this and it’s causing me a lot of pain. Please help!- Megan
Hey yasminaz, I hope you're doing well!
When you say it doesn't show up on your other devices, are you referring to the Backup feature? Would you mind clarifying?
If you try to add a file using the desktop app, and specifically adding the file to your Dropbox folder for that specific device: are you able to locate the changes and additions when you visit your account online?
If you check your account's security page here, do you see the device?
Keep me posted, and we'll take it from there!
Hi Megan,
When I go to my "Security" page, I can see 3 linked devices: 1) work computer, 2) home computer, 3) laptop. However, when I go to my dropbox folder, only two devices are saved there: 1) work computer and 2) laptop. This means that I cannot access my files on my home computer when I am at work.
Thanks for your prompt reply,
Yasmin
Hi Nancy – my ticket number was marked as resolved because I haven't gotten around to responding. I have now though, but not sure if the ticket will re-open. Do you mind taking a look? Thank you!
