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annml's avatar
annml
Helpful | Level 6
2 years ago
Solved

My laptop doesn't show up in my connected devices list, even though it's syncing files

Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list....
Account Settings
desktop
Dropbox Backup
  • annml's avatar
    annml
    2 years ago

    Hi Nancy - yes, I had to relaunch the dropbox to get it back to the system tray - and yes it's there now.

     

    I might have fixed it using the link with the overlay info - but I don't want to speak too soon. I'm letting things sync (I think!) so I'll come back after double checking some things.

     

    Thanks Nancy!

yasminaz's avatar
yasminaz
Explorer | Level 3
2 years ago

The issue is – the device in question does not have a dropbox folder anymore, even though it is listed as a linked device. It is really odd, because from the faulty device I can open dropbox desktop and access my work computer and laptop files. But when I am at work, my home computer does not show up in my dropbox! 

If it helps, the device is an M1 chip iMac, with OS 12.6.2. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi yasminaz, please could you contact the support team for them to investigate this in more detail.

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