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annml's avatar
annml
Helpful | Level 6
1 year ago
Solved

My laptop doesn't show up in my connected devices list, even though it's syncing files

Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list....
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  • annml's avatar
    annml
    1 year ago

    Hi Nancy - yes, I had to relaunch the dropbox to get it back to the system tray - and yes it's there now.

     

    I might have fixed it using the link with the overlay info - but I don't want to speak too soon. I'm letting things sync (I think!) so I'll come back after double checking some things.

     

    Thanks Nancy!

rxiang's avatar
rxiang
Explorer | Level 4
1 year ago

Hi Nancy  – my ticket number was marked as resolved because I haven't gotten around to responding. I have now though, but not sure if the ticket will re-open. Do you mind taking a look? Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey rxiang, do you mind sending another reply to that ticket and let me know if you can do so without issues?

  • rxiang's avatar
    rxiang
    Explorer | Level 4
    1 year ago

    Hi Hannah – I bumped the email ticket but no one responded. When I go to the ticket 

    #23638400 I see it was marked as solved – how can I get help?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey rxiang, I checked and it seems the ticket was indeed marked as "solved" after some days of inactivity.

       

      However, I also checked and it seems you managed to create a new one, right?

       

      I appreciate your patience, hold tight and an agent will take over your request shortly. 

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