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It_Support_1234's avatar
It_Support_1234
Explorer | Level 3
2 years ago

Not receiving emails from dropbox.

We have multiple users who are not receiving emails from dropbox.com.  These emails range from the email to verify your email, password resets link, and the login links.   I have checked our spam fil...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi It_Support_1234, thanks for posting here today! 

 

Have you tried to add the no-reply@dropbox.com to your email's contact list? 

 

Also, is it possible that you're all running on custom domains? I'd recommend checking with your IT team directly to confirm that none of the official Dropbox domains are being blocked by the domain's spam/junk system.

 

Keep me posted!

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