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Forum Discussion
Not receiving emails from dropbox.
We have multiple users who are not receiving emails from dropbox.com. These emails range from the email to verify your email, password resets link, and the login links. I have checked our spam fil...
Hi, We have whitelisted no-reply@dropbox.com in our spamfitler. All mail flows though this before attempting to send to users. Since the emails are not showing up in our spam filter, it appears they are not sending at all. It is a custom domain, however your organization is the only people we are having issues receiving emails from.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorThanks for your speedy response It_Support_1234!
Do you use a Business team, or individual Dropbox accounts?
I'm asking, because if it's a Business one, your admin should be able to contact Support, and inform them about this, in order for them to have a closer look.
However, if you're referring to individual Dropbox accounts, you'd need to reach out to Support, from each account that's facing this, and open a ticket, in order for us to investigate further.
We currently have 10 users who are not receiving issues from your domain. Is their anything we can do instead of having each user put in their own form post?
- Nancy
Hey It_Support_1234!
If all 10 accounts are individual ones, our team will most likely need to check each one of them, I’m afraid.
However, you can perhaps have a couple of users reach out to our support team first, see what they say and if they’ll need all 10 to contact them separately.
