Forum Discussion

It_Support_1234's avatar
It_Support_1234
Explorer | Level 3
3 years ago

Not receiving emails from dropbox.

We have multiple users who are not receiving emails from dropbox.com.  These emails range from the email to verify your email, password resets link, and the login links.   I have checked our spam fil...
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anthea2's avatar
anthea2
Explorer | Level 3
3 years ago

Hi,

I'm also experiencing the same problem. I'm a sole trader and have a paid account and since May haven't been able to login (kept forgetting to troubleshoot as it's not my primary online sharing platform) as my email isn't receiving any of the account verification emails from DropBox. 

I've confirmed that my email is receiving emails, have added the email you specified to whitelist and tried again and still nothing has come through. 

I currently can't contact support because I can't sign in, how can I get back into my account so I can go back to using it as per normal?

Anthea

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi anthea2, could you clarify what email you're trying to receive from Dropbox? What message are you getting when attempting to login on your device?

  • anthea2's avatar
    anthea2
    Explorer | Level 3
    3 years ago

    Hi, the email attributed with my paid account is [removed per the Dropbox Community Guidelines]. When I try to login it says it's emailed me a 6 digit verification code, which I then never receive and can't get in, hence having to create this new account just to get to here to try and get some help. Anthea

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Thanks for the additional info, anthea2.

       

      I would suggest reaching out to our support team directly about this.

       

      You can do that by opening a private browsing/incognito window and going to this page.

       

      Scroll down a bit and click on "can't sign in?", to submit your help request.

      • anthea2's avatar
        anthea2
        Explorer | Level 3
        3 years ago

        That's what I did and couldn't access any "Contact Us" links. The best I got was being directed to this forum where I found someone else had experienced the same issue

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