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rustoleo's avatar
rustoleo
New member | Level 2
6 years ago

Re: How can I access live chat for support?

I have a business account, need urgent real time phone support or at least chat support and more than willing to pay for it. If such support exists, I just spent an hour looking and couldn't find it.

Please help with a link, phone number, anything.

Russ Howard
[personal information removed as per Community Guidelines]

1 Reply

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hello rustoleo, thanks for reaching out to us!

    You can find the available support options available for your account by logging in and going to dropbox.com/support

    From there, if you're on a Business team and you're the team admin, you'll also be able to find how to contact us via phone. 

    Nonetheless, I'm more than happy to help, so let me know any information on what you're seeing or experiencing and I'll make sure to get back to you as soon as possible. Thanks!

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