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TerriM's avatar
TerriM
Explorer | Level 3
2 months ago

Received emails that my file requests were closed for folders I deleted years ago

All of a sudden I received a "your file request was closed" on 5 folders that were deleted over 5 years ago. Does anyone know what is going on? I currently do not use the file request option, and hav...
File requests
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Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Thanks for bringing this to our attention, TerriM.

Just to confirm, these emails are coming from a legit Dropbox address, right?

Are you still receiving them?

And can you send us a screenshot of the email, so we can have a visual?

Just please make sure to hide any personal info on the screenshot.

Thanks!

  • TerriM's avatar
    TerriM
    Explorer | Level 3
    2 months ago

    I received the 5 all at one time, then they stopped. I'm going to attach the screenshot of the 5 in my incoming mail, and a screen shot of one when I clicked on it. It looks like a legitimate dropbox email. These are 5 folders I deleted in 2017. This happened right after I updated my picture. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Thanks for the visuals, TerriM! Hope you don’t mind, if I jump in here, too. 

      The email address you received this from looks legit indeed. 

      Can you please also double check your spam folder, and let me know if there are more similar emails there? 

      Other than that, I’d recommend giving it a couple more days, so that we can make sure none of those emails will appear in your email’s inbox again.

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