Forum Discussion

Bob-SF's avatar
Bob-SF
Explorer | Level 3
3 years ago

Unable to change the name of a device

I am unable to change the name of a device (an iPad) that appears in the online Security panel of my account. On the iPad I delinked the device from my Dropbox account, then confirmed that it disappe...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Bob-SF - thanks for bringing this to our attention.

 

Could you please remove the device again from your security page after clearing your browser's cache and the Dropbox mobile app's cache as well?

 

If the issue persists, please send us a screenshot so that we can have a visual too.

 

Thanks! 

  • Bob-SF's avatar
    Bob-SF
    Explorer | Level 3
    3 years ago

    Walter, I did as suggested, but it didn't change the situation. Attached is an annotated screenshot that indicates the problems I'm having.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Bob-SF, is it OK if we log a ticket for you to this email address? Our team can investigate this further this way.

      • Bob-SF's avatar
        Bob-SF
        Explorer | Level 3
        3 years ago
        Yes, please do, and thanks.
    • Michael Leddy's avatar
      Michael Leddy
      New member | Level 1
      2 years ago

      Same problem here. My device's name shows as Mac.lan, which is not the device's name. It appears that Dropbox is truncating the name and adding a .lan to it.   I have tried unlinking the device from Dropbox and adding it again — nothing changes.

      I think you need to make it possible for users to rename devices to make device names meaningful/intelligible.

      • Rich's avatar
        Rich
        Icon for Super User II rankSuper User II
        2 years ago
        Michael Leddy wrote:

        I think you need to make it possible for users to rename devices to make device names meaningful/intelligible.

        That used to be possible but the option was removed long ago.

        Also, Dropbox isn't adding .lan to the name. That would be your local network name, so it's either being added by macOS or your router.

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