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KelleyO's avatar
KelleyO
New member | Level 2
2 years ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even cha...
Account Settings
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey SAS11, thanks for reaching out to us!

 

I just sent you an email, in order for us to have a closer look into this. 😎

 

See you there! 

William2024's avatar
William2024
New member | Level 2
2 years ago

Hi Megan,

I am having the exact same issue today.
I follow the email verification steps multiple times and on different laptops but I still get this error when trying to share files
"You can’t share until you verify your email address"

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries William2024!

     

    I got you. I just created a ticket on my end for you, in order for us to have a closer look into this case.

     

    Reply back to me, and we'll take it from there!

    • Catrike's avatar
      Catrike
      New member | Level 2
      2 years ago

      Hi Megan,

      I am having the exact same issue today.
      I follow the email verification steps multiple times but I still get this error when trying to share files:  "You can’t share until you verify your email address".

       

      Though I click on the link in the email my account does not show as verified.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Catrike - sorry to hear you're having issues with this.

         

        Can you please clear your browser's cache and/or try another browser to verify your email and let us know how it goes?

         

        Thanks!

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