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KelleyO's avatar
KelleyO
New member | Level 2
2 years ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even cha...
Account Settings
Catrike's avatar
Catrike
New member | Level 2
2 years ago

Hi Megan,

I am having the exact same issue today.
I follow the email verification steps multiple times but I still get this error when trying to share files:  "You can’t share until you verify your email address".

 

Though I click on the link in the email my account does not show as verified.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Catrike - sorry to hear you're having issues with this.

 

Can you please clear your browser's cache and/or try another browser to verify your email and let us know how it goes?

 

Thanks!

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