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KelleyO's avatar
KelleyO
New member | Level 2
2 years ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even cha...
Account Settings
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mhachtx - sorry to hear about this.

 

Did you try my suggestion to clear your browser's cache or use another browser?

 

If you did and the issue persists, let us know here and we'll reach out via email to investigate further. 

mp197073's avatar
mp197073
New member | Level 1
2 years ago

Walter, I am having the same issue even after clearing my browser's cache.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mp197073, welcome to our Community! 

    Would it be okay for me to reach out internally, in order for us to have a closer look into this?

    Let me know!

    • mp197073's avatar
      mp197073
      New member | Level 1
      2 years ago

      Please go ahead. I also know of someone else having the same issue.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey mp197073, I just sent you an email.

        I'll be happy to see you there. As for the person also facing this issue, they'd need to contact us on their end too. 

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