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KelleyO's avatar
KelleyO
New member | Level 2
2 years ago

Verifying email not working. It won't let me share content.

I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified.  What can I do?  I can't even cha...
Account Settings
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey mp197073, welcome to our Community! 

Would it be okay for me to reach out internally, in order for us to have a closer look into this?

Let me know!

mp197073's avatar
mp197073
New member | Level 1
2 years ago

Please go ahead. I also know of someone else having the same issue.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey mp197073, I just sent you an email.

    I'll be happy to see you there. As for the person also facing this issue, they'd need to contact us on their end too. 

  • amjax's avatar
    amjax
    New member | Level 1
    12 months ago

    Hello Megan,

    I am having the same issue but for an account under the email [removed per the Community's Guidelines]. It wouldn't even let me post this without verifying my email so I had to switch to a personal account.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey amjax - sorry to hear about this.

    Could you clear your browser's cache and/or try another browser to do this and let us know how it goes?

  • amjax's avatar
    amjax
    New member | Level 1
    12 months ago

    Hi Walter,

    I tried both those methods and unfortunately the same thing is happening.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey amjax, can we send you an email, so we can get to the bottom of this?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    We can only reach out to the email address you used on your Community profile, which should be the same as the one you're using on the Dropbox account you're currently signed into, is that okay, amjax?

  • amjax's avatar
    amjax
    New member | Level 1
    12 months ago

    That is fine!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey amjax! I’ve just logged you a ticket. Please reply to it and we’ll go from there.

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