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KelleyO
1 year agoNew member | Level 2
Verifying email not working. It won't let me share content.
I have verified my email address multiple times and Dropbox will not let me share or copy a link and it keeps saying that I can't until my email address is verified. What can I do? I can't even chat with support because it says I have to verify my email address.
30 Replies
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- Nancy1 year ago
Dropbox Community Moderator
Hey amjax! I’ve just logged you a ticket. Please reply to it and we’ll go from there.
- mylegalea1 year agoNew member | Level 1
I am having the exact same issue, can someone please contact me to look into further?
- T Brown1 year agoNew member | Level 1
I am having the same issue. Can someone please help me?
- Megan1 year ago
Dropbox Community Moderator
Hey T Brown, of course we can.
I just created a ticket on my end for you. Reply back to me, and we'll take it from there.
Thanks! 😀
- astrunks1 year agoNew member | Level 1
Having the same problem. Dropbox will not verify my email using the link they send me. Have put in repair tickets to no avail.
- Nancy1 year ago
Dropbox Community Moderator
Sorry to hear that, astrunks. I was able to locate your support ticket in the meantime and I can see your case has been assigned to our specialized team.
I’ve also left them an internal note on your behalf.
- lwallace1 year agoNew member | Level 1
Hello! I am also having this same exact issue. any assistance would be greatly appreciated
- lwallace1 year agoNew member | Level 1
Nevermind... It appears after signing up for dropbox forum and verifying there my account was updated to verified.
- Ananyac1 year agoNew member | Level 1
Hi,
I am getting the same issue, the verification of email is done multiple times but still back to the same loop, can the dropbox team connect on [removed per Community Guidelines]
- Nancy1 year ago
Dropbox Community Moderator
Hi Ananyac! Can you try to verify your email address once again and send me a few screenshots of what you see on your end? I’ll be able to further help this way.
Just make sure to hide your personal info first.
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