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wontonmedia's avatar
wontonmedia
New member | Level 2
3 months ago
Solved

2FA is not working and our account has been locked

We cannot login. 2FA does not work and the account has been disabled/locked. [removed] PLEASE get this unlocked ASAP. [removed] [personal info removed per the Dropbox Community Guidelines]...
account access
security
  • wontonmedia's avatar
    wontonmedia
    3 months ago

    All good but wow, what a hassle.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hey wontonmedia, sorry to hear about this.

Can you let me know exactly what you see when you try to sign in to the account?

What is the issue with 2FA exactly? Any additional details along with a screenshot of what you see, would be really helpful.

Just make sure to edit out any personal info on the screenshot.

Thanks.

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