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2FA is not working and our account has been locked
We cannot login. 2FA does not work and the account has been disabled/locked. [removed]
PLEASE get this unlocked ASAP. [removed]
[personal info removed per the Dropbox Community Guidelines]...
All good but wow, what a hassle.
It is for another account we have - we have been locked out for days now :/
We receive replies but have zero solutions. 2FA does not work, so we just keep getting blocked.
Please just unlock the account :/
Lili, Ivanka have emailed you guys. Please just follow up and unlock the account or call the phone on file and get it fixed.
Rich
Super User II
Super User IIPlease just follow up and unlock the account or call the phone on file and get it fixed.
No one here can do that. They don't have that level of access to your account. You need to contact Support directly.
To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you've opened a ticket with Support, reply here with the ticket number and Hannah may be able to escalate it for you.
