Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi rlcb, I hope you're doing well!

 

Do you happen to be using a Business plan, by any chance? As Jay asked above, can you try using your emergency backup codes, to see if you can access your account that way? 

 

Also Alexis G.1, can I send you an email in order for us to have a closer look into this? 

 

Let me know!

rlcb's avatar
rlcb
Explorer | Level 3
3 years ago

Thank you, no, it is a personal account.

  • Alexis G.1's avatar
    Alexis G.1
    Icon for Super User rankSuper User
    3 years ago

    The account I'm using in the community it's my personal dropbox account (I'm a super user), but the problem I'm experiencing with Dropbox MFA / 2FA it's related with a Business Standard account. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey Alexis G.1 & rlcb, I just sent you each an email, and I'll be happy to continue troubleshooting there. 

       

      Cheers!

      • Alexis G.1's avatar
        Alexis G.1
        Icon for Super User rankSuper User
        3 years ago

        I see your email, and I reply it. Thanks.

         

        Wow, this 2FA auth in Dropbox is the most unreliable thing ever.

         

        1- In the morning, the 2FA text was not sent, instead, we get an error after the password was entered.

        2- minutes ago, I received (finally) the code, but it was not accepted!

        3- I tried again (resend code), and now the message was "We couldn't reach your phone number. Are you sure it's correct?

         

         

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