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Can't receive 2FA code via Google Authenticator
I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. I tried reinstalling Google Authenticator, but it didn't show the codes. However, I still have the same phone number and gmail. I really need to access my account. Can someone please help me with this?
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
13 Replies
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- Rich
Super User II
sizanrohan wrote:
Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes.
The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able to access the account without your backup codes.
like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way
- Hannah
Dropbox Community Moderator
Hey sizanrohan, sorry to see you're having this issue.
Can we send you an email, to investigate this further?
Yes, please send me an email to [personal information removed per the Community's Guidelines]. This is my Dropbox email. As I mentioned earlier, I can't log into my Dropbox, so I need to open another account to ask the community. Alternatively, you can send me an email to this address. Just help me out, bro.
- Walter
Hey sizanrohan, sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
i have replied to mail please check and help me
hello walter i've been texting you in mail why aren't you responding
- Mark
sizanrohan wrote:
hello walter i've been texting you in mail why aren't you responding
Replies take a few working days - weekends do not count. So you'll hear back at some point next week.
oh okay thanks
Hi Hannah, I'm having a similar issue with my laptop (linked to my dropbox account) that crashed and that i had to format. I've been sending emails for a month and I'm told to used codes that I do not have anymore. Google Authenticator does not have the 2FA codes anymore (I changed phones). Can I provide anything that could help identify me? Passport copy, etc.
Just like this other user, I just created a second account just to be able to chat here. Please help
