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sizanrohan's avatar
sizanrohan
Explorer | Level 3
2 years ago

Can't receive 2FA code via Google Authenticator

I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes. I tried reinstalling Google Authenticator, but it didn't show the codes. However, I still have the same phone number and gmail. I really need to access my account. Can someone please help me with this?

  • Hannah's avatar
    Hannah
    2 years ago

    Hey sizanrohan, sorry to see you're having this issue.

     

    Can we send you an email, to investigate this further?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    sizanrohan wrote:

    Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency backup codes.


    The backup codes aren't something you set up. They're provided to you when you activated two-step verification. If you no longer have your authentication device, you won't be able to access the account without your backup codes.

     

    • sizanrohan's avatar
      sizanrohan
      Explorer | Level 3

      like there's no way? i mean like seriously we are living in 2023 and you are saying it's impossible like i can give my id passport nid driving license what ever they want i just want my account back there must be a way

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey sizanrohan, sorry to see you're having this issue.

         

        Can we send you an email, to investigate this further?

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