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sizanrohan's avatar
sizanrohan
Explorer | Level 3
3 years ago
Solved

Can't receive 2FA code via Google Authenticator

I can't find my phone, and my Dropbox was linked to Google Authenticator for security. Now, I can't sign in because I don't have the 6-digit Google Authenticator code, and I didn't set up emergency b...
account access
security
  • Hannah's avatar
    Hannah
    3 years ago

    Hey sizanrohan, sorry to see you're having this issue.

     

    Can we send you an email, to investigate this further?

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sizanrohan, sorry to jump in here, but I just wanted to mention that I've just followed up via email to the email address that's linked to your profile here, on our Community.

 

Whenever you get the chance, please have  a look at your inbox and we'll take it from there.

sizanrohan's avatar
sizanrohan
Explorer | Level 3
3 years ago

hello walter i've been texting you in mail why aren't you responding

 

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    sizanrohan wrote:

    hello walter i've been texting you in mail why aren't you responding

     

    Replies take a few working days - weekends do not count. So you'll hear back at some point next week. 

    • sizanrohan's avatar
      sizanrohan
      Explorer | Level 3
      3 years ago

      oh okay thanks

       

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