Forum Discussion

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
security
rlcb's avatar
rlcb
Explorer | Level 3
3 years ago

Thank you, no, it is a personal account.

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

The account I'm using in the community it's my personal dropbox account (I'm a super user), but the problem I'm experiencing with Dropbox MFA / 2FA it's related with a Business Standard account. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Alexis G.1 & rlcb, I just sent you each an email, and I'll be happy to continue troubleshooting there. 

     

    Cheers!

    • Alexis G.1's avatar
      Alexis G.1
      Icon for Super User rankSuper User
      3 years ago

      I see your email, and I reply it. Thanks.

       

      Wow, this 2FA auth in Dropbox is the most unreliable thing ever.

       

      1- In the morning, the 2FA text was not sent, instead, we get an error after the password was entered.

      2- minutes ago, I received (finally) the code, but it was not accepted!

      3- I tried again (resend code), and now the message was "We couldn't reach your phone number. Are you sure it's correct?

       

       

    • Alexis G.1's avatar
      Alexis G.1
      Icon for Super User rankSuper User
      3 years ago

      FYI, I used one of the backup codes and now was able to access the account.

      But any idea why 2FA text messages are failing so bad?

      Any suggestions?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Alexis G.1! Hope it's alright to jump in. 

         

        Since you're in touch with Megan via email, I'd suggest responding back to it directly, so that she can see your message and get back to you.

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