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Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

2FA not working!!

My users with 2FA are unable to login.   I'm teams admin in Dropbox Business Standard. Configured 2FA for me (cell phone text message and backup phone).   Now I cannot login either!   Whe...
security
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Alexis G.1 & rlcb, I just sent you each an email, and I'll be happy to continue troubleshooting there. 

 

Cheers!

Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

I see your email, and I reply it. Thanks.

 

Wow, this 2FA auth in Dropbox is the most unreliable thing ever.

 

1- In the morning, the 2FA text was not sent, instead, we get an error after the password was entered.

2- minutes ago, I received (finally) the code, but it was not accepted!

3- I tried again (resend code), and now the message was "We couldn't reach your phone number. Are you sure it's correct?

 

 

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