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DABSDABU's avatar
DABSDABU
New member | Level 1
9 months ago
Solved

Account deleted by my old business partner. Can I restore it?

Hi There! I’m looking for help regarding my Dropbox account, which I’ve had for over 8 years. Recently, I tried to log in and discovered that the account has been deleted. This account contains a s...
security
  • DABSDABU's avatar
    DABSDABU
    9 months ago

    I did figure it out, it was synced with to an old client. They deleted it to make space... They restored it.

    Phew... 

    Only issue now is when I try to log in its sending the login code to my old work email which I don't have access too. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hi there, DABSDABU sorry to hear about that!

You mentioned that at some point you realized that your work email was used for your personal account. Do you remember if perhaps your business partner invited you to join their team?

Do you notice any errors when trying to sign into the account, or does it prompt you to set up a new account?

Keep in mind that if the account was indeed deleted, there's not much that we can do about it. 

If your business partner invited you to join their Dropbox team and then removed you, they might have access to some of the files. However, that'd only happen if they chose to transfer your data, when removing you.

Keep me posted, and we'll take it from there. 

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