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DABSDABU's avatar
DABSDABU
New member | Level 1
9 months ago
Solved

Account deleted by my old business partner. Can I restore it?

Hi There! I’m looking for help regarding my Dropbox account, which I’ve had for over 8 years. Recently, I tried to log in and discovered that the account has been deleted. This account contains a s...
security
  • DABSDABU's avatar
    DABSDABU
    9 months ago

    I did figure it out, it was synced with to an old client. They deleted it to make space... They restored it.

    Phew... 

    Only issue now is when I try to log in its sending the login code to my old work email which I don't have access too. 

DABSDABU's avatar
DABSDABU
New member | Level 1
9 months ago

I did figure it out, it was synced with to an old client. They deleted it to make space... They restored it.

Phew... 

Only issue now is when I try to log in its sending the login code to my old work email which I don't have access too. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
DABSDABU wrote:

Only issue now is when I try to log in its sending the login code to my old work email which I don't have access too.

You'll need to go back to them and ask them to either give you access to the email account, temporarily, or ask them to work with you while signing in so they can give you the code when they receive it. Once you get signed in, you should immediately change the email address on the account.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey DABSDABU, if what Rich mentioned isn't possible then there might be another route.

    You can check any connected devices that you have, to see if you received the code there.

    If this doesn't work, I can open up a ticket on my end for you, in order for us to have a closer look into this. 

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