Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

PFSE's avatar
PFSE
Helpful | Level 6
2 years ago

Apr 20 2024 Team Folder / Personal Folder Update is affecting my workflow

RE https://help.dropbox.com/plans/upcoming-business-team-changes#beforechecklist   This has created a HUGE NIGHTMARE!!!   Have called into support and created several tickets to this but doesn't...
Admin Console
dropbox business
FAQ
Permissions
Team admin
PFSE's avatar
PFSE
Helpful | Level 6
2 years ago

Ticket #23689119

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for this, PFSE. I’ve left an internal note to our team on your behalf, and from what I can see, they’ve already replied back to you. Please check their reply, when you get the chance.

  • PFSE's avatar
    PFSE
    Helpful | Level 6
    2 years ago

    Unfortunately, that's not working. I cannot copy or move folders and files out of a Team Folder to another folder

  • PFSE's avatar
    PFSE
    Helpful | Level 6
    2 years ago

    Any update on this? I haven't heard back from support yet.

    Unfortunately, we're dead in the water since ALL of the files in our TEAM FOLDERS cannot be accesed by the Synology NAS and are no longer syncing.

    I can't MOVE or COPY from Team Folders into another folder that can be sync'd

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      As you're already contacting the team via email, we wouldn't be able to provide any additional or new information via the Community, since the support team need to investigate it in more detail.

    • vjurjen's avatar
      vjurjen
      Explorer | Level 3
      2 years ago

      Unfortunately, same problem over here. Also using Cloudsync on my Synology and reading through the Cloudsync logs, it started to ran into errors from the moment Dropbox did their update. Contacted DB support team, but there's no help since this concerns a third-party problem. We are also preparing for a 3-4 week re-uploading because of this 😞

      • PFSE's avatar
        PFSE
        Helpful | Level 6
        2 years ago

        We already lost data after they last minute dropped the unlimited plan. Now with this, we're just looking at replacements for Dropbox

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!