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Unlinking device and deleting (clicking on trash icon) from list of unlinked devices.
I used Dropbox at a previous job in four different PCs. Once I left that job I remotely unlinked the devices that could access my Dropbox account. Its been now 5 years or so and I can still see the list of unlinked devices with "unkown" remote wipe status or "pending". It has not changed during all these years. I noticed that there is a trash icon next to these unlinked devices. I clicked on one of them and one of those unlinked devices disappeared from the list. See the picture below. *What does this mean? *Could that unlinked device still one day have access to my account? *Is it the same whether I hit the trash icon or not? *Should I hit the trash icon on the remaining devices? Another question: I noticed that the location of these unlinked devices has also changed, the PCs seem to move all over the country. So Dropbox knows their location, but doesnt know if the remote wipeout actually worked. How is this possible? Thank youA user can't verify their email address in order to share files from their account
Dear Support, I have a customer who is experiencing issues accessing the "Shared" folder in Dropbox. He is presented with a prompt that says "Confirm your email" along with a button labeled "Send confirmation email." After clicking the button, he receives an email with a "Verify your email" button. However, when he clicks this button, he is redirected back to the Dropbox homepage, and nothing has changed. If he navigates to the "Shared" section again, the same message, "Confirm your email," appears. Also when he trys to share a Dropbox file as link he is meet by the prompt "You cannot share until you have confirmed your email address." I would appreciate your assistance in resolving this issue.I'm not receiving the password reset email to login to my account.
I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added "no-reply" to my contacts, I have not been able to receive a password reset link in my AOL account. There does not seem to be any way to contact Dropbox by email or phone, and I can't access my files. I don't remember the last time I accessed Dropbox or shared a file, so I can't reset my password that way. Any help would be appreciated. Thank you.
