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I'm not receiving the password reset email to login to my account.
I have a paid Essentials Dropbox account through July 2025 under an AOL email. Even though I added "no-reply" to my contacts, I have not been able to receive a password reset link in my AOL account. There does not seem to be any way to contact Dropbox by email or phone, and I can't access my files. I don't remember the last time I accessed Dropbox or shared a file, so I can't reset my password that way. Any help would be appreciated. Thank you.
How can I prevent team members from sharing or downloading the data to use them as their own?
I am planning to start a work account with Dropbox, but my profession revolves around highly valuable data. My main concern is whether other users with access to the shared Dropbox account can download files without permission. If they do, they could potentially use the downloaded data to run their own business and generate revenue, which would be a serious issue. Is there a solution to prevent unauthorized downloads or ensure better control over shared data? I would appreciate any guidance on this.
My account shows that someone else is the owner.
My account shows that another person owns it. I'm unable to use features because that person is always on the shared list as the owner. Do I close it and open it under a different email address? I don't really want to do that because I want it associated with my company name/email address.
I joined a Dropbox team and now all my files are shared with them
I joined a professional team and it gave them access to all my personal folders and files. I didn’t realise that joining a team would do this, I assumed my folders would still only be accessible by me. I deleted the folders but when I tried to permanently delete the files it said I do not have permission. I do not have permission to delete my own folders and files????? Apparently it needs to be admin which is a colleague who I do not want to access the information.
Is AI using files in Dropbox to train?
Trying to decide whether to upgrade my account and get out of OneDrive, to avoid having my files accessed by AI. I have been unable to find an answer to this question, unless there is a clear statement and verification that files are protected, instead of upgrading I will delete all my files and close my Dropbox account.
How can we change team admin with no access to the current team admin's account?
We have a standard 5tb account and have a no access as the creator/admin refuses to hand over the log in. We are being told that there would be an additional cost to ADD or CHANGE admin to our business managers email address. Is this BS?A user can't verify their email in order share files on their account
Dear Support, I have a customer who is experiencing issues accessing the "Shared" folder in Dropbox. He is presented with a prompt that says "Confirm your email" along with a button labeled "Send confirmation email." After clicking the button, he receives an email with a "Verify your email" button. However, when he clicks this button, he is redirected back to the Dropbox homepage, and nothing has changed. If he navigates to the "Shared" section again, the same message, "Confirm your email," appears. Also when he trys to share a Dropbox file as link he is meet by the prompt "You cannot share until you have confirmed your email address." I would appreciate your assistance in resolving this issue.Running out of storage and changing owner of account
Need help. I’m getting messages I’m running out of space. I’d like to fix, however. I think I have a unique problem and cannot contact Dropbox for ‘support’ (ha). I’m a part of a group, a church group … just a few of us. Two problems: 1 – our ‘owner’ of the account passed away. How do we switch the administrator to me? I can have our church treasurer send an email verifying the person’s death. I do not feel comfortable asking the deceased’s husband for a death certificate. 2 – If I purchase the upgrade prior to being ‘owner’, will the upgrade go to all others in the group?
