Community Manager

5 months ago

Security and Permissions FAQs

Here are some of our most frequently asked questions. If you have a question that isn't covered by the FAQ's please create a new topic here.

Not receiving password reset email from Dropbox

Reset link not arriving when attempting password recovery.

Quick Guide

Check spam/junk.
Confirm email address entered correctly.
Ensure reset requests are not too frequent.
Submit Support request for help sending recovery email.

Common Causes

Filters or lockout after too many requests.

Possible Fixes

Wait 10 minutes, whitelist Dropbox, then request again or ask Support.

Official Help Center References

Forgot password troubleshooting tips.

Reset link not arriving when attempting password recovery. Quick Guide Check spam/junk. Confirm email address entered correctly. Ensure reset requests are not too frequent. Submit Support request for help sending recovery email. Common Causes Filters or lockout after too many requests. Possible Fixes Wait 10 minutes, whitelist Dropbox, then request again or ask Support. Official Help Center References Forgot password troubleshooting tips.

Why was my Dropbox account disabled?

My account is disabled for violations Safeguards or policy breaches.

Quick Guide

Review Dropbox notification or email explaining the reason.
If you believe it’s a mistake, file an appeal via Support.

Common Causes

Policy violations, or suspicious activity.

Possible Fixes

Appeal with context and justification to Dropbox Support.

Official Help Center References

Information about disabled accounts and how to appeal.

My account is disabled for violations Safeguards or policy breaches. Quick Guide Review Dropbox notification or email explaining the reason. If you believe it’s a mistake, file an appeal via Support. Common Causes Policy violations, or suspicious activity. Possible Fixes Appeal with context and justification to Dropbox Support. Official Help Center References Information about disabled accounts and how to appeal.

Can’t access email for 6-digit security code from Dropbox

I'm missing two-step verification code because my email is inaccessible.

Quick Guide

Use backup codes saved during setup.
If you don't have backup codes, submit Support ticket with ID verification.

Common Causes

No backup codes, lost email access.

Possible Fixes

Provide identity proof to Support to regain account access.

Official Help Center References

Two-step verification: backup codes and recovery.

I'm missing two-step verification code because my email is inaccessible. Quick Guide Use backup codes saved during setup. If you don't have backup codes, submit Support ticket with ID verification. Common Causes No backup codes, lost email access. Possible Fixes Provide identity proof to Support to regain account access. Official Help Center References Two-step verification: backup codes and recovery.

CAPTCHA login challenges blocking access to Dropbox account

I face frequent CAPTCHA puzzles that prevent login.

Quick Guide

Clear browser cache or switch devices.
Try a different browser or network.
If CAPTCHA persists, contact Support to escalate.

Common Causes

Browser fingerprinting or flagged traffic triggers CAPTCHA.

Possible Fixes

Change network, clear cookies, request support intervention if unresolved.

I face frequent CAPTCHA puzzles that prevent login. Quick Guide Clear browser cache or switch devices. Try a different browser or network. If CAPTCHA persists, contact Support to escalate. Common Causes Browser fingerprinting or flagged traffic triggers CAPTCHA. Possible Fixes Change network, clear cookies, request support intervention if unresolved.

Not receiving verification email from Dropbox

My email confirmation doesn't arrive after signup.

Quick Guide

Check spam/junk folder.
Confirm you haven’t exceeded resend limits.
Add “@dropbox.com” to safe senders and retry.
If still missing, submit support ticket citing your email.

Common Causes

Email filtering or sending limits.

Possible Fixes

Whitelist Dropbox, wait, and request email again.

Official Help Center References

Verifying your email for a new Dropbox account.

My email confirmation doesn't arrive after signup. Quick Guide Check spam/junk folder. Confirm you haven’t exceeded resend limits. Add “@dropbox.com” to safe senders and retry. If still missing, submit support ticket citing your email. Common Causes Email filtering or sending limits. Possible Fixes Whitelist Dropbox, wait, and request email again. Official Help Center References Verifying your email for a new Dropbox account.

Locked out of Dropbox account and no longer have access to the email

I can’t log in or reset password due to lost email access.

Quick Guide

Use “Need help?” option on sign-in page.
Submit ticket explaining the situation with account details/payment info.

Common Causes

Lost email access or deactivated address.

Possible Fixes

Follow steps outlines in this Help Center article.
Contact Support with proof of account ownership.

Official Help Center References

Account recovery without email access.

I can’t log in or reset password due to lost email access. Quick Guide Use “Need help?” option on sign-in page. Submit ticket explaining the situation with account details/payment info. Common Causes Lost email access or deactivated address. Possible Fixes Follow steps outlines in this Help Center article. Contact Support with proof of account ownership. Official Help Center References Account recovery without email access.

I was invited to join a team, but I want my individual Dropbox account back

Joining a Dropbox Team can automatically convert my personal account into a team account.

Quick Guide

Ask the account Admin to remove you from the Team
(Teams in a Locked State) On dropbox.com, go to Settings → Team, leave the Team workspace.
Sign out and sign back in; you’ll be returned to your personal account.

Common Causes

Team invites override personal account view.

Possible Fixes

Ask the account Admin to remove you from the team.
Use "Leave team" (locked state teams) option and re-authenticate.

Official Help Center References

Leaving a Dropbox Team and returning to personal account.

Joining a Dropbox Team can automatically convert my personal account into a team account. Quick Guide Ask the account Admin to remove you from the Team (Teams in a Locked State) On dropbox.com, go to Settings → Team, leave the Team workspace. Sign out and sign back in; you’ll be returned to your personal account. Common Causes Team invites override personal account view. Possible Fixes Ask the account Admin to remove you from the team. Use "Leave team" (locked state teams) option and re-authenticate. Official Help Center References Leaving a Dropbox Team and returning to personal account.