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aakash13's avatar
aakash13
Explorer | Level 3
2 years ago
Solved

Converted all Team admins to members while setting up Okta SSO

Hi,

 

I was wondering if someone could help me here.

I was setting up Okta SSO for Dropbox Business and it did not go according to plan. By mistake, I converted all Team admins to Members. 

According to Dropbox documentation(https://learn.dropbox.com/video-library/install-sso-dropbox-okta), I should have gotten an option to assign a role to the user while assigning the app in Okta but I did not get that option and by default, the app was assigned to the user as a member. My mistake for assigning the app to Team Admins first.

Anyway, not I do not have any team admins and would like to get that access back. I have already opened a ticket with support but is there any other way?

dropbox business
Permissions
security
Team admin
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

     

    However, I've left an internal note for them, in order to get back to you as soon as possible.

8 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi aakash13! Thanks for posting on our Community today. 

     

    Can you please share your ticket number with me, so that I can check it, as well? 

     

    Let me know when you’re ready.

  • aakash13's avatar
    aakash13
    Explorer | Level 3
    2 years ago

    Hi Nancy,

     

    The ticket number is #23475456

  • aakash13's avatar
    aakash13
    Explorer | Level 3
    2 years ago

    Hi Nancy,

     

    Any update on this? It's kinda urgent.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

     

    However, I've left an internal note for them, in order to get back to you as soon as possible.

  • SRamRo's avatar
    SRamRo
    New member | Level 2
    2 years ago

    I have this same issue, can we please get some visibility on ticket #23496842 ASAP we have no admins for our Dropbox Tenant at the moment. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Saul_Rodriguez, I can see that you have another ticket that's been sent to our specialists, so make sure to keep an eye on that one for an update.

     

    I raised the priority of your ticket, so you should be getting a reply the soonest possible.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Absolutely! If you need anything else, let us know. 🙂

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