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aakash13's avatar
aakash13
Explorer | Level 3
2 years ago
Solved

Converted all Team admins to members while setting up Okta SSO

Hi,   I was wondering if someone could help me here. I was setting up Okta SSO for Dropbox Business and it did not go according to plan. By mistake, I converted all Team admins to Members.  A...
dropbox business
Permissions
security
Team admin
  • Nancy's avatar
    Nancy
    2 years ago

    Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

     

    However, I've left an internal note for them, in order to get back to you as soon as possible.

aakash13's avatar
aakash13
Explorer | Level 3
2 years ago

Hi Nancy,

 

The ticket number is #23475456

aakash13's avatar
aakash13
Explorer | Level 3
2 years ago

Hi Nancy,

 

Any update on this? It's kinda urgent.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

     

    However, I've left an internal note for them, in order to get back to you as soon as possible.

    • SRamRo's avatar
      SRamRo
      New member | Level 2
      2 years ago

      I have this same issue, can we please get some visibility on ticket #23496842 ASAP we have no admins for our Dropbox Tenant at the moment. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Saul_Rodriguez, I can see that you have another ticket that's been sent to our specialists, so make sure to keep an eye on that one for an update.

         

        I raised the priority of your ticket, so you should be getting a reply the soonest possible.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Absolutely! If you need anything else, let us know. 🙂

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