Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

aakash13's avatar
aakash13
Explorer | Level 3
1 year ago
Solved

Converted all Team admins to members while setting up Okta SSO

Hi,   I was wondering if someone could help me here. I was setting up Okta SSO for Dropbox Business and it did not go according to plan. By mistake, I converted all Team admins to Members.  A...
dropbox business
Permissions
security
Team admin
  • Nancy's avatar
    Nancy
    1 year ago

    Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

     

    However, I've left an internal note for them, in order to get back to you as soon as possible.

SRamRo's avatar
SRamRo
New member | Level 2
1 year ago

I have this same issue, can we please get some visibility on ticket #23496842 ASAP we have no admins for our Dropbox Tenant at the moment. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Saul_Rodriguez, I can see that you have another ticket that's been sent to our specialists, so make sure to keep an eye on that one for an update.

 

I raised the priority of your ticket, so you should be getting a reply the soonest possible.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!