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aakash13's avatar
aakash13
Explorer | Level 3
1 year ago
Solved

Converted all Team admins to members while setting up Okta SSO

Hi,   I was wondering if someone could help me here. I was setting up Okta SSO for Dropbox Business and it did not go according to plan. By mistake, I converted all Team admins to Members.  A...
dropbox business
Permissions
security
Team admin
  • Nancy's avatar
    Nancy
    1 year ago

    Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

     

    However, I've left an internal note for them, in order to get back to you as soon as possible.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi aakash13! Thanks for posting on our Community today. 

 

Can you please share your ticket number with me, so that I can check it, as well? 

 

Let me know when you’re ready.

aakash13's avatar
aakash13
Explorer | Level 3
1 year ago

Hi Nancy,

 

The ticket number is #23475456

  • aakash13's avatar
    aakash13
    Explorer | Level 3
    1 year ago

    Hi Nancy,

     

    Any update on this? It's kinda urgent.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Thanks for the ticket number, aakash13. Due to the nature of the issue, I'd suggest waiting for our support team's reply. 

       

      However, I've left an internal note for them, in order to get back to you as soon as possible.

      • SRamRo's avatar
        SRamRo
        New member | Level 2
        1 year ago

        I have this same issue, can we please get some visibility on ticket #23496842 ASAP we have no admins for our Dropbox Tenant at the moment. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Absolutely! If you need anything else, let us know. 🙂

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