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Forum Discussion
Seyarmohammadi
2 years agoNew member | Level 2
Can’t access my account and my email, how can I login?
Hello,
I'm having trouble logging into my Dropbox account. I remember the password and know the email, but I recently changed my phone and now I can't access my account. They are sending me a verification code, but I forgot the email associated with my Gmail account, not the Dropbox email. Please help.
- Jay
Dropbox Staff
Hi Seyarmohammadi, thanks for messaging the Community!
Could you clarify if you're referring to the password for the email address itself, and not the email alone?
Did you enable two-step verification on your account?
This will help me to assist further!
- RobertAnderson94New member | Level 2
Hey Jay,
I'm also in a similar boat, can remember my email and password for drop box log in, However the email associated is no longer active and cannot be re-activated. I cant bypass the authentication code to go in and change my email address.
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