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JalilP39's avatar
JalilP39
New member | Level 2
3 years ago

Cannot connect to my account

Hello,

 

I need some help PLEASE! 😫 

I have a Dropbox account, and I try to connect to my account few years after don't use it. (Sorry for my english). I have my password but the email connected to my Dropbox account is over, doesn't exist anymore. When I try to connect to my Dropbox account (with the correct password) they say that they send me a code to this email to verify something, but I don't have access anymore to this email. 

 

Can you help me please ? Someone have a solution ? 🥹 

I have a lot of pictures there for my school years (University).

 

Thanks a lot! 

Jalil

account access
security

1 Reply

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  • Здравко's avatar
    Здравко
    Legendary | Level 20
    3 years ago
    JalilP39 wrote:

    ... I try to connect to my account few years after don't use it. ...

    Hi JalilP39,

    You cannot since your account is wiped out already. After single year of inactivity Dropbox assumes the account "ownerless" and remove it automatic. 🤷 That's it.

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