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songjk's avatar
songjk
New member | Level 2
3 years ago

Cannot log in

Hello, I have a problem logging in to Dropbox.   I signed up for an account (not sure if it is pro, business, or what but I pay for it).   However, I signed up for it with an email account that no lo...
security
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
songjk wrote:

... when I try to log in, it keeps saying it sent a verification code to the email account - obviously I cannot get that code so I cannot log in to change the email address.

You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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