Forum Discussion

Jim R.23's avatar
Jim R.23
Explorer | Level 4
3 years ago

Cannot Unlink Old Device

I'm getting Dropbox full because of an older PC, listed as PC(1) in my usage. I go to my Settings Security and see only my current PC and laptop listed. I need to unlink this old device from my accou...
Account Settings
desktop
Permissions
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Jim R.23, thanks for bringing this to our attention.

 

Are you able to see the older backup on the backups page when clicking 'Show deleted backups', or when clicking this direct link?

 

Keep me updated with any progress!

Jim R.23's avatar
Jim R.23
Explorer | Level 4
3 years ago

Thanks, Jay. On the Backups page, I see the PC(1) at the start; its status is "Done". When I "Show deleted backups", I see a PC that has status "Disabled". 

 

When I try to delete PC(1), I get "Can't disable backup, You're not on the right computer to access this backup..."  

 

I did a delete on the PC and PC(1) disappeared. Then I deleted PC. Now everything looks like it is gone and I'll have to rebuild my backups, the Basic Plan box is grayed out. I do see my files in the internet view of Dropbox.

 

I'm not sure where I am, but will try to figure this out. Sigh.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Jim R.23, does your Dropbox still appear full, when you look at your account settings here, or has your space been cleared up?

    • Jim R.23's avatar
      Jim R.23
      Explorer | Level 4
      3 years ago

      Hi Hannah! Yes, I'm way down now. It is accurate. Thank you.

      Jim

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        I'm happy to hear that, Jim!

         

        If you need anything else, please let us know.

         

        Have a great day!

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