Forum Discussion

eddy meyer's avatar
eddy meyer
Explorer | Level 3
3 years ago

Cant access my dropbox with username which is an email account

Hi there, I have a dropbox-login with an email account but I dont receive any code since the 2-way-authentification was activated. I want to change my username but I cant access my account. I contac...
account access
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey eddy meyer, thanks for bringing this to our attention.

 

If I understand correctly, you're not receiving the 6-digit security code to your email in order to login to your Dropbox account, right?

 

Have you checked your spam folder? If it's not there, can you also add no-reply@dropbox.com to your email contacts and try again?

eddy meyer1's avatar
eddy meyer1
Explorer | Level 3
3 years ago

Thanks Hannah

Yes, the former system administrator reactivated my email account and looked into the spam-folder, but no code sent there. And now? I will try it once more and send you to no-reply@dropbox.com, ok? 

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