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eddy meyer's avatar
eddy meyer
Explorer | Level 3
3 years ago

Cant access my dropbox with username which is an email account

Hi there, I have a dropbox-login with an email account but I dont receive any code since the 2-way-authentification was activated. I want to change my username but I cant access my account. I contac...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi eddy meyer1, since you have a different username, this means that there are two separate Dropbox accounts under different emails. 

 

If you're still not receiving the code, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

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