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kenjura's avatar
kenjura
Explorer | Level 4
2 years ago

Can't log in to the Dropbox site or app

Problem: cannot log in on my new machine at all. Secondary problem: because I can't log in, I, a paying customer, cannot request support. Because it requires login.   Steps: - Using my new co...
account access
desktop
Web
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi kenjura, thanks for bringing this to our attention.

 

Do you have any proxy, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

 

If you didn't see the captcha, then you'll need to see if you can access this domain:

 

dropbox-api.arkoselabs.com 
 

This will help me to assist further!

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