Forum Discussion

NurseMomBoss's avatar
NurseMomBoss
New member | Level 2
3 years ago

Can't log into my business Account

I have a business and personal account. I don't really use the free personal account but I have been using my business account almost daily for the past couple years. I had to buy a new computer toda...
account access
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi NurseMomBoss, thanks for bringing this to our attention.

 

Do you still have the old computer that is logged into that account. 

 

Could you confirm that the email address is definitely correct on that account, and that you can login from the old machine?

 

This will help me to assist further!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!